Support

How accurate are the estimates?

Accuracy depends on the information provided. With dimensions, location, quality level, and clear photos, estimates are typically within 15–30% of real quotes. The confidence score shown on each estimate indicates reliability.

Does it replace getting a real quote?

No. EstimateAI gives you a structured guide to understand costs before approaching contractors. Always get professional quotes before committing to any project.

What files can I upload?

Photos (JPG, PNG, WEBP), PDFs, drawings, DXF files, Excel/CSV material lists, and Word documents. Maximum 50MB per file, up to 10 files per estimate.

How are credits used?

One credit is used when you generate a complete estimate. Uploading files and answering questions does not use credits — only the final generation step does.

Can I get a refund?

Credits are non-refundable once consumed. If an estimate fails to generate due to a platform error, credits are not charged. Contact support for any billing issues.

Is my data private?

Yes. All uploaded files are stored in private, encrypted storage. Only you can access your files and estimates. We do not share your data with third parties.

What currencies and regions are supported?

Currently optimised for Australian pricing (AUD). Other currencies can be selected but pricing benchmarks are based on Australian market rates.

How do I cancel my subscription?

Go to Dashboard → Billing and click Manage subscription. You can cancel anytime and continue using your remaining credits.